Return Policy
At Dream Choco, we take pride in the quality, freshness, and craftsmanship of our chocolate products. We are committed to ensuring your satisfaction and stand behind every product we make with our Dream Choco Quality Guarantee.
Quality Guarantee
If you are not satisfied with the quality of your Dream Choco product, please contact us within 48 hours of receiving your order. We will work with you to find a fair resolution, which may include a replacement or store credit, depending on the situation.
How to Request a Resolution
To help us assist you efficiently, please provide the following:
-
A clear photo of the product and packaging
-
Your order number
-
A brief description of the issue
We reserve the right to verify claims and may require the product to be returned (at no cost to you) in certain cases.
Shipping Conditions
While we take care in packaging your chocolates, we cannot be responsible for issues arising from:
-
Incorrect or incomplete shipping addresses
-
Shipping delays due to weather or carrier-related issues
-
Packages left unattended or not stored properly upon delivery
We recommend tracking your shipment closely and receiving your package as soon as it arrives to ensure the best product experience.
Order Cancellations
Orders may be canceled only before processing for shipment. Once your order is packed or shipped, it cannot be canceled or modified.
If you have any questions about your order or whether your concern is covered under our Quality Guarantee, please don’t hesitate to contact us. We're here to help!